Refund
Policy

This Refund Policy governs all placement fees paid to Andrej Sasaroga DBA Hylas Companion ("Hylas") under the Fleet Client Agreement. By signing that agreement, the carrier ("Client") agrees to the terms described here.

Hylas is a driver recruiting and marketing service only — not a motor carrier, employer, or staffing agency. Placement fees compensate Hylas for the referral and lead-generation service, which is fully rendered upon driver submission and first dispatch regardless of subsequent employment duration.

All placement fees are non-refundable. Once a driver has been dispatched for the first time under Client's authority, the full placement fee obligation is earned and due regardless of:

• How long the driver stays with the company
• Whether the driver passes or fails DOT qualification, drug testing, or background checks
• Whether the driver performs satisfactorily
• Any dispute between Client and the driver after placement
• Business decisions, downsizing, or closure of Client's operation

A one-time placement credit may be issued under the following conditions:

• The driver quits, abandons, or is terminated for cause within 7 calendar days of first dispatch.
• Client is in documented net loss — expenses exceed revenue for that driver during those 7 days.
• Client notifies Hylas within 48 hours of the driver's departure.
• Client provides settlement sheets or expense documentation proving net loss.

Credit conditions:

• Credit equals the documented net loss amount, capped at the amount actually paid to Hylas for that driver.
• Credit applies only to the next driver placement fee — it is not cash, not transferable, and not refundable.
• Credit expires after 90 days from date of issue. No extensions.
• One credit per failed placement. Credits cannot be stacked.

The Weekly Flex plan charges a variable weekly fee based on position type, pay program, and selected duration (9 / 17 / 35 / 52 weeks). 4-week minimum commitment applies to all plans. Floor rates: Semi Truck from $95/wk (52-wk) to $375/wk (9-wk). Box Truck from $55/wk (52-wk) to $250/wk (9-wk). No maximum cap — carrier bids higher to win.

Billing cycle: Monday 12:00am to Sunday 11:59pm CST

Each billing week runs from Monday through Sunday. A payment processed on Monday covers that entire calendar week (Monday–Sunday).

No Replacement Credit is available for the Weekly Flex plan. Credits apply only to Standard 50/50 and One-Time plans.

The Standard 50/50 plan requires two payments per driver:

• Payment 1 (Day 0 — First Dispatch): 50% of winning bid due on Driver Hire Day.
• Payment 2 (Day 14): Remaining 50% due 14 days after First Dispatch.

Neither payment is refundable after the due date. If the driver leaves between Payment 1 and Payment 2, Payment 2 remains due and collectible. The Replacement Credit under Section 3B may apply if the driver leaves within the first 7 days and all credit conditions are met. If either payment is more than 7 days overdue, Hylas has the right to immediately re-market the driver.

The One-Time plan requires a single payment of 100% of the winning bid on Driver Hire Day (First Dispatch). This includes a $100–$600 discount vs. Standard 50/50, depending on truck type and bid amount.

This payment is fully earned and non-refundable upon First Dispatch. The Replacement Credit under Section 3B may apply if the driver leaves within the first 7 days and all credit conditions are met.

Unpaid placement fees accrue late fees as liquidated damages: $300/day per Semi Truck placement and $150/day per Box Truck placement, capped at 100% of the original Placement Fee per driver. An additional 1.5% monthly interest applies after 30 days overdue on the total outstanding balance.

Hylas reserves the right to suspend all new driver transmissions and pause active bids while any fee remains outstanding over 7 days.

Immediate Remarketing Rights: If any payment is 7 or more days overdue — even while the driver is still dispatched with the Client — Hylas has the immediate right to return the driver to Hylas Market and re-market, transmit, and place that driver with another fleet. Client remains liable for original fee plus all accrued late fees and interest, and shall not interfere with Hylas re-marketing efforts. This applies to all payment plans including Weekly Flex (each Monday is a due date).

For questions about this policy, billing disputes, or to submit a Replacement Credit claim, contact:

Andrej Sasaroga DBA Hylas Companion
Email: contact@hylascompanion.com
Phone: (708) 395-9565

This policy is incorporated by reference into the Fleet Client Agreement. In case of conflict between this page and the signed Fleet Client Agreement, the signed agreement controls.

For the full agreement text, see the Fleet page or contact us directly.